Family Support Services

 Helpful advice lines/information for Parents and Carers

Support for Parents/Carers of Children with Eating Disordered Behavior or Poor Body Image Eating Disorders/Body Image - Online Support Programme

Hertfordshire has commissioned a new 4 week programme called “First Step ED skills”. It offers free online workshops for Hertfordshire parents, carers & older siblings, who are supporting a young person with their body image, disordered eating and/or eating disorders.
Find out more at

 COVID-19 Support - Message from Hertfordshire County Council 

As we step into autumn, we’re encouraging residents to be kind and stay healthy by following simple steps to live life safely with COVID-19, stop the spread and protect others. For up-to-date information go to 

The simple steps people are encouraged to follow are:

o        Be kind – respect people wearing masks or keeping their distance from you. They may well be very vulnerable to infection

o        Be informed – know your level of risk and get good, trusted advice on managing it

o        Be vaccinated or boosted – ensure you and those around you are vaccinated when invited

o        Be safe – manage your risk when socially mixing (hands, face, space, fresh air)

o        Be prepared – if you get Covid, stay at home and get early treatment should you need it

o        Be supported – as well as your family and friends, HertsHelp can offer support 

COVID-19 vaccination 

Vaccination continues to offer the best protection for ourselves and others around us from becoming seriously ill from COVID-19. There are lots of walk-in options available locally for first, second doses and boosters, you can find your nearest vaccination centre and also book an appointment at: 

The national booking system for healthy 5- to -11 year olds to receive their COVID-19 vaccination will open from 2 April. Parents and carers can book appointments at larger vaccination centres and in some community pharmacies. Appointments will also be available at some GP run sites, if so they will contact you directly and you can book through your practice.  

Vaccinations are already available for clinically vulnerable 5- to 11-year-olds, and children in this age group who live with someone who has a weakened immune system. Until now vaccinations for this ‘at risk’ group of children have been available through GPs and special schools, but parents and carers will also be able to book through these through the national booking service from 2 April.  

For more information on vaccinations for this age group visit:   

Stay at home if you have symptoms 

Guidance remains that if you have symptoms of COVID-19, (a high temperature, a new, continuous cough or a loss or change to your sense of
smell or taste)
, you should stay at home and avoid contact with other people, regardless of a positive test result. Get advice about staying at home and avoiding contact with others 

There is support available locally to help people who need to self-isolate, call HertsHelp on 0300 123 4044, email or visit 

Please don’t send children and young people back to school following the Easter holidays if they have any symptoms or feel unwell. There continues
to be a high number of outbreaks across Hertfordshire’s childcare and education settings – they need our support to help protect our communities
and have the least disruption to children’s learning and development as possible.




JUST TALK - provides a host of useful information to YP families and professionals during COVID-19

 SCHOOLS AND FAMILIES ADVICE LINE (SFAL) LEAFLET - a new service established to provide emotional wellbeing advice and early help to children and young people, families and schools during the COVID-19 pandemic   Telephone: 0300 777 0707    Email:


A free and confidential service for parents/carers of children who attend the partnership schools.  They  will support you and your family with any concerns you may be facing with your child at home or school, however large or small the problem.  They can offer anything from one conversation to a longer period of support.  They also run various courses and workshops on a variety of topics.


A useful website for information, advice and guidance on local and national services for families, parents or carers.  It includes information on childcare options and much more.  Many of the services are free for families to access.


The Educational Psychology service has organised a 'Contact Line' that parents and professionals in Hertfordshire can call if they have a concern about a child, or would like to find out more information about the service. Tel: 01992 588574


Information about support and services for children and young people with special educational needs and disabilities in St Albans and Harpenden. 
Please see our SEND page for further information.

HEALTH FOR KIDS WEBSITE - Public Health Nursing 
(formerly School Health)
Here is a link to Hertfordshire Community National Health Trust website:

For Parents:

For Kids:


Latest Newsletter


The Link will also be available on the School Nursing pages of both the HCT and the
Family Centre Service Websites.

Please find the link to the animation here :-


 SPOT THE SIGNS AND SAVE A LIFE - Wellbeing Signposting Guide for Young People